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Choose request contacts on a VQQ or assessment request

When you request a Vendor Qualification Questionnaire (VQQ) or an assessment, the Request Contact(s) list sets which of the vendor's contacts receive it. The vendor's primary contact for that kind of request is already selected, and you can add others.

Before you start

You need the Sponsor Admin or VQQ Manager role to request a VQQ, and the Sponsor Admin or Audit & Assessment Manager role to request an assessment. If you can't see the request page, ask your account administrator.

How to choose contacts

  1. Open the request page:
    • For a VQQ, go to Questionnaires › Request VQQ.
    • For an assessment, go to Assessments › Request New Assessment.
  2. Select the vendor. The Request Contact(s) list shows the vendor's contacts for that kind of request: VQQ contacts on a VQQ request, and assessment contacts on an assessment request. The vendor's primary contact is already selected and marked Primary.
  3. Add anyone else who should receive the request:
    • To add a listed contact, select them from Request Contact(s).
    • To add someone who isn't listed, select Add a contact that is not listed above, enter their first name, last name, job title and email, and select Add Contact. They get a DiligentRespond account and become one of the vendor's request contacts.
  4. Complete the rest of the form and submit the request.

What happens next

  • VQQ: you see VQQ Request Submitted and go to My VQQs, where the VQQ shows as Sent. Each vendor contact you chose gets an email inviting them to answer the VQQ.
  • Assessment: the request goes to Diligent for review and shows as Pending Diligent Review. The platform doesn't email the vendor contacts at this stage.

Change contacts after you send a request

  • VQQ: while the VQQ is Sent, open it from My VQQs, change the contacts on the Overview tab and select Save contacts. Use Resend Invite to send a vendor contact the invitation again. Once the vendor accepts the VQQ, its contacts can't be changed.
  • Assessment: open the assessment from My Assessments by selecting the vendor name or ⋮ › View Details. Under Assessment Details, choose the contacts in Vendor Contact and Sponsor Contact, then select Save Contacts. Use Resend Invite next to a contact to send their invitation again. Each field needs at least one contact, so add another contact before removing the current one.

Can't find the right contact?

The list shows only the vendor's active contacts who handle that kind of request. If the person you need is missing, add them as a new contact in step 3, or ask the vendor to update its request contacts.

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