To remove an uploaded Reference document from your Knowledge Base:
- Navigate to Knowledge Base - Click "Request for Information" in the left navigation menu, then select "Knowledge Base"
- Go to the References tab - Click "References" in the top horizontal navigation menu
- Access the delete option - Click the three-dot menu (⋮) next to the Reference document you want to remove
- Delete the document - Select "Delete" from the menu options, then confirm your choice in the pop-up window
Your Reference document will be permanently removed from your Knowledge Base.